In several models of HP laptop computers it has been found that there is a built in key logger utility. In most cases the key logger is disabled by default, but it is still a security concern. HP has posted a list of affected computers with updated drivers for each – https://support.hp.com/us-en/document/c05827409. This issue was posted by HP on December 7, 2017.
A key logger program can write to a file every key that you press on your keyboard of your computer. This becomes a security concern since you often type in passwords for websites and that information would be stored in the file.
Let Michael Spice know if he can help you with your HP laptop.