Mobile

Michael Spice can help you with setup, configuration, updating, and determining how to get the Apps you need to get the device to do what you want. He can help with Apple iOS, Google Android, and Windows Phone and Windows RT.

Apple iOS Devices
Apple iPhone, iPod Touch and iPad are all based on Apple’s iOS operating system. The tables below will help you identify your device and see what software versions are supported on that device.

iOS 9.3.5 was released August 25, 2016
iOS 9.3.6 was released July 22, 2019 – for devices with a Cellular data connection
iOS 10.3.3 was released July 19, 2017

iOS 10.3.4 was released July 22, 2019 – for devices with a Cellular data connection
iOS 11.4.1 was released July 9, 2018
iOS 12 was released September 17, 2018
iOS 12.5.7 was released January 23, 2023
iOS 13 was released September 19, 2019
iOS 13.7 was released September 1, 2020
iOS 14 was released September 16, 2020
iOS 14.8.1 was released October 26, 2021
iOS 15 was released September 20, 2021
iOS 15.8.2 was released March 5, 2024

iOS 16 was released September 12, 2022
iOS 16.7.6 was released March 5, 2024
iOS 17 was released September 18, 2023
iOS 17.4 was released March 5, 2024

iPadOS 13.1 was released September 24, 2019
iPadOS 13.7 was released September 1, 2020
iPadOS 14 was released September 16, 2020
iPadOS 14.8.1 was released October 26, 2021
iPadOS 15 was released September 20, 2021
iPadOS 15.8.2 was released March 5, 2024
iPadOS 16.1 was released October 24, 2022
iPadOS 16.7.6 was released March 5, 2024
iPadOS 17 was released September 18, 2023
iPadOS 17.4 was released March 5, 2024

iPhone – https://support.apple.com/en-us/HT201296
iPhone iOS 7 Manual – https://help.apple.com/iphone/7/
iPhone iOS 8 Manual – https://help.apple.com/iphone/8/
iPhone iOS 9 Manual – https://help.apple.com/iphone/9/
iPhone iOS 10 Manual – https://help.apple.com/iphone/10/
iPhone iOS 11 Manual – https://help.apple.com/iphone/11/
iPhone iOS 12 Manual – https://support.apple.com/guide/iphone/welcome/12.0/ios/12.0
iPhone iOS 13 Manual – https://support.apple.com/guide/iphone/welcome/13.0/ios/13.0
iPhone iOS 14 Manual – https://support.apple.com/guide/iphone/welcome/14.0/ios/14.0
iPhone iOS 15 Manual – https://support.apple.com/guide/iphone/welcome/15.0/ios/15.0
iPhone iOS 16 Manual – https://support.apple.com/guide/iphone/welcome/16.0/ios/16.0
iPhone iOS 17 Manual – https://support.apple.com/guide/iphone/welcome/ios

Model Date Released How to Identify ActiveSync
iOS Versions
iPhone 2007 Model Number
A1203
iOS 1 – 3.1.3
iPhone 3G 2008 Model Number
A1241
iPhone1C2 iOS 2 – 4.2.1
iPhone 3GS 2009 Model Number
A1303
iPhone2C1 iOS 3 – 6.1.6
iPhone 4 2010 (GSM)
2011 (CDMA)
Model Number
A1349 (CDMA)
A1332 (GSM)
iPhone3C1
iPhone3C2
iPhone3C3
iOS 4 – 7.1.2
iPhone 4S 2011 Model Number
A1387 (CDMA)
A1387 (GSM)
iPhone4C1 iOS 5 – 9.3.6
iPhone 5 2012 Model Number
A1428 (GSM)
A1429 (GSM and CDMA)
iPhone5C1
iPhone5C2
iOS 6 – 10.3.4
iPhone 5c 2013 Model Number
A1532, A1507, A1529 (GSM)
A1532, A1456 (CDMA)
iPhone5C3
iPhone5C4
iOS 7 – 10.3.4
iPhone 5S 2013 Model Number
A1533, A1457, A1530 (GSM)
A1533, A1453 (CDMA)
iPhone6C1
iPhone6C2
iOS 7 – 12.5.8
iPhone 6 2014 Model Number
A1549, A1586 (GSM)
A1549, A1586 (CDMA)
iPhone7C2 iOS 8 – 12.5.8
iPhone 6 Plus 2014 Model Number
A1522, A1524 (GSM)
A1522, A1524 (CDMA)
iPhone7C1 iOS 8 – 12.5.8
iPhone 6s 2015 Model Number
A1700, A1688, A1633 (GSM)
A1700 (CDMA)
iPhone8C1 iOS 9 – 15.8.2
iPhone 6s Plus 2015 Model Number
A1699, A1687, A1634 (GSM)
A1699 (CDMA)
iPhone8C2 iOS 9 – 15.8.2
iPhone SE 2016 Model Number
A1723, A1662, A1724
iPhone8C4 iOS 9.3.1 – 15.8.2
iPhone 7 2016 Model Number
A1660, A1778, A1779
iPhone9C1
iPhone9C3
iOS 10.0.1 – 15.8.2
iPhone 7 Plus 2016 Model Number
A1661, A1784, A1785
iPhone9C2
iPhone9C4
iOS 10.0.1 – 15.8.2
iPhone 8 2017 Model Number
A1863, A1905, A1906
iPhone10C1
iPhone10C4
iOS 11-16.7.6
iPhone 8 Plus 2017 Model Number
A1864, A1897, A1898
iPhone10C2
iPhone10C5
iOS 11-16.7.6
iPhone X 2017 Model Number
A1865, A1901, A1902
iPhone10C3
iPhone10C6
iOS 11.1-16.7.6
iPhone XS 2018 Model Number
A1920, A2097, A2098
iPhone11C2 iOS 12-17.4
iPhone XS Max 2018 Model Number
A1921, A2101, A2102
iPhone11C6 iOS 12-17.4
iPhone XR 2018 Model Number
A1984, A2105, A2106
iPhone11C8 iOS 12.0.1-17.4
iPhone 11 2019 Model Number
A2111
iPhone12C1 iOS 13-17.4
iPhone 11 Pro 2019 Model Number
A2160
iPhone12C3 iOS 13-17.4
iPhone 11 Pro Max 2019 Model Number
A2161
iPhone12C5 iOS 13-17.4
iPhone SE 2020 Model Number
A2275
iPhone12C8 iOS 13.4.1 – 17.4
iPhone 12 2020 Model Number
A2172
iPhone13C1 iOS 14.1-17.4
iPhone 12 Mini 2020 Model Number
A2176
iPhone13C2 iOS 14.2.1-17.4
iPhone 12 Pro 2020 Model Number
A2341
iPhone13C3 iOS 14.1-17.4
iPhone 12 Pro Max 2020 Model Number
A2342
iPhone13C5 iOS 14.2.1-17.4
iPhone 13 Mini 2021 Model Number
A2481
iPhone14C4 iOS 15-17.4
iPhone 13 2021 Model Number
A2482
iPhone14C5 iOS 15-17.4
iPhone 13 Pro 2021 Model Number
A2483
iPhone14C2 iOS 15-17.4
iPhone 13 Pro Max 2021 Model Number
A2484
iPhone14C3 iOS 15-17.4
iPhone SE (3rd Gen) 2022 Model Number
A2595
iPhone14C6 iOS 15.4-17.4
iPhone 14 2022 Model Number
A2649
iPhone14C7 iOS 16.0.1-17.4
iPhone14 Plus 2022 Model Number
A2632
iPhone14C8 iOS 16.0.1-17.4
iPhone 14 Pro 2022 Model Number
A2650
iPhone15C2 iOS 16.0.1-17.4
iPhone 14 Pro Max 2022 Model Number
A2651
iPhone15C3 iOS 16.0.1-17.4
iPhone 15 2023 Model Number
A2846
iOS 17.0.1-17.4
iPhone15 Plus 2023 Model Number
A2847
iOS 17.0.1-17.4
iPhone 15 Pro 2023 Model Number
A2848
iOS 17.0.1-17.4
iPhone 15 Pro Max 2023 Model Number
A2849
iOS 17.0.1-17.4

iPad – https://support.apple.com/en-us/HT201471
iPad iOS 7 Manual – https://help.apple.com/ipad/7/
iPad iOS 8 Manual – https://help.apple.com/ipad/8/
iPad iOS 9 Manual – https://help.apple.com/ipad/9/
iPad iOS 10 Manual – https://help.apple.com/ipad/10/
iPad iOS 11 Manual – https://help.apple.com/ipad/11/
iPad iOS 12 Manual – https://support.apple.com/guide/ipad/welcome/12.0/ios/12.0
iPad iOS 13 Manual – https://support.apple.com/guide/ipad/welcome/13.0/ipados/13.0
iPad iOS 14 Manual – https://support.apple.com/guide/ipad/welcome/14.0/ipados/14.0
iPad iOS 15 Manual – https://support.apple.com/guide/ipad/welcome/15.0/ipados/15.0
iPad iOS 16 Manual – https://support.apple.com/guide/ipad/welcome/16.0/ipados/16.0
iPad iOS 17 Manual – https://support.apple.com/guide/ipad/welcome/ipados

Model Date Released How to Identify ActiveSync
iOS Versions
iPad 2010 Model Number
A1219
A1337 (3G)
iPad1C1 iOS 3.2 – 5.1.1
iPad 2 2011 Model Number
A1395
A1396 (3G GSM)
A1397 (3G CDMA)
iPad2C1
iPad2C2
iPad2C3
iOS 5 – 9.3.5/6
iPad 3rd Gen 2012 Model Number
A1416
A1430 (GSM)
A1403 (CDMA)
iPad3C1
iPad3C2
iOS 6 – 9.3.5/6
iPad Mini Late 2012 Model Number
A1432
A1454 (GSM)
A1455 (CDMA)
iPad2C4
iPad2C5
iOS 6 – 9.3.5/6
iPad 4th Gen Late 2012 Model Number
A1458
A1459 (GSM)
A1460 (CDMA)
iPad3C3
iPad3C4
iOS 6 – 10.3.3/4
iPad Mini 2 Late 2013
Early 2014 (LTE)
Model Number
A1489
A1490 (Cell)
A1491 (LTE)
iPad4C4
iPad4C5
iOS 7 – 12.5.7
iPad Air Late 2013 Model Number
A1474
A1475 (Cell)
A1476 (LTE)
iPad4C1
iPad4C2
iOS 7 – 12.5.7
iPad Mini 3 Late 2014 Model Number
A1599
A1600 (LTE)
iPad4C4
iPad4C5
iOS 8 – 12.5.7
iPad Air 2 Late 2014 Model Number
A1566
A1567 (LTE)
iPad5C3
iPad5C4
iOS 8 – 15.8.2
iPad Mini 4 Late 2015 Model Number
A1538
A1550 (LTE)
iPad5C1
iPad5C2
iOS 9 – 15.8.2
iPad Pro 12.9 inch Late 2015 Model Number
A1584
A1652 (LTE)
iPad6C7
iPad6C8
iOS 9.1 – 16.7.6
iPad Pro 9.7 inch Early 2016 Model Number
A1673
A1674, A1675 (LTE)
iPad6C3
iPad6C4
iOS 9.3.1 – 16.7.6
iPad 5th Gen Early 2017 Model Number
A1822
A1823 (LTE)
iPad6C12 iOS 10.2 – 16.7.6
iPad Pro 10.5 inch Mid 2017 Model Number
A1701
A1709 (LTE)
iPad7C3
iPad7C4
iOS 10.3 – 17.4
iPad Pro 12.9 inch Mid 2017 Model Number
A1670
A1671 (LTE)
iPad7C1
iPad7C2
iOS 10.3 – 17.4
iPad 6th Gen Early 2018 Model Number
A1893
A1954 (LTE)
iPad7C5
iPad7C6
iOS 11.3 – 17.4
iPad Pro 11 inch Late 2018 Model Number
A1980
A2013, A1934 (LTE)
iPad8C1
iPad8C2
iPad8C3
iPad8C4
iOS 12.1 – 17.4
iPad Pro 12.9 inch 3rd Gen Late 2018 Model Number
A1876
A2014, A1895 (LTE)
Pad8C5
iPad8C6
iPad8C7
iPad8C8
iOS 12.1 – 17.4
iPad Air 3rd Gen 2019 Early 2019 Model Number
A2152
A2123, A2153 (LTE)
iPad11C3
iPad11C4
iOS 12.2 – 17.4
iPad Mini 2019 Early 2019 Model Number
A2133
A2124, A2126 (LTE)
iPad11C1
iPad11C2
iOS 12.2 – 17.4
iPad 10.2 inch 7th Gen Late 2019 Model Number
A2197
A2200, A2198 (LTE)
iPad7C11
iPad7C12
iPadOS 13.1 – 17.4
iPad Pro 11 inch (2nd Gen) Early 2020 Model Number
A2228
A2068,A2230 (LTE)
iPadOS 13.4.1 – 17.4
iPad Pro 12.9 inch (4th Gen) Early 2020 Model Number
A2229
A2069, A2232 (LTE)
iPad8C11
iPad8C12
iPadOS 13.4.1 – 17.4
iPad 10.2 inch 8th Gen Fall 2020 Model Number
A2270
A2428, A2429, A2430 (LTE)
iPad11C7 iPadOS 14.0-17.4
iPad Air 4th Gen 2020 Fall 2020 Model Number
A2316
A2324, A2072, A2325 (LTE)
iPadOS 14.1-17.4
iPad Pro 12.9 inch (5th Gen) Spring 2021 Model Number
A2378
A2461, A2379 (LTE & 5G)
iPadOS 14.5.1-17.4
iPad Pro 11 inch (3rd Gen) Spring 2021 Model Number
A2377
A2459, A2301 (LTE & 5G)
iPadOS 14.5.1-17.4
iPad (9th Gen) Fall 2021 Model Number
A2602
A2604, A2603 (LTE & 5G)
iPadOS 15-17.4
iPad mini (6th Gen) Fall 2021 Model Number
A2567
A2568 (LTE & 5G)
iPadOS 15-17.4
iPad Air 5th Gen Fall 2022 Model Number
A2588
A2589, A2591 (LTE & 5G)
iPadOS 15.4-17.4
iPad (10th Gen) Fall 2022 Model Number
A2696
A2757 (LTE & 5G)
iPadOS 16.2 – 17.4
iPad Pro 12.9 (6th Gen) Fall 2022 Model Number
A2436
A2764, A2437 (LTE & 5G)
iPadOS 16.2 – 17.4
iPad Pro 11 (4th Gen) Fall 2022 Model Number
A2759
A2435 A2761 (LTE & 5G)
iPadOS 16.2 – 17.4

More ActiveSync information – https://justworks.ca/blog/ios-and

Google Android Operating System
Google Android is based on Linux and Java, this operating system has been very popular on SmartPhones by many manufactures. Since Android 3 Honeycomb it has been available for use on a variety of sizes of tablets from many manufactures. Barnes and Noble has used it in their tablets, Amazon has built its Fire devices with Android creating their own user interface. Blackberry has provided some compatibility to Android apps.

With Android it is the responsibility of the manufacture of the device to provide the updates to the software, and in the case of SmartPhones the updates are provided at the discretion of the cellular provider. Some devices may not see any updates to a new version of Android while other devices will. Google has created with different manufactures devices named Nexus which are often able to update to the latest versions of Android.

Starting August 2015, Google started to release regular security updates for Android (Nexus) devices, other vendors are required to take the code and make it available to their customers.  Here is the website to review the latest security updates for Android – https://source.android.com/security/bulletin/index.html If you have not received a security update recently you should be concerned with the security and safety of your device.

Google Android

Version Name Release Date Security Updates
1.5 Cupcake 4/27/2009 No
1.6 Donut 9/15/2009 No
2.0-2.1 Eclair 10/26/2009 No
2.2-2.2.3 Froyo 5/20/2010 No
2.3-2.3.7 Gingerbread 12/6/2010 No
3.0-3.2.6 Honeycomb 2/22/2011 No
4.0-4.04 Ice Cream Sandwich 10/18/2011 No
4.1-4.3.1 Jelly Bean 7/9/2012 No
4.4-4.4.4 KitKat 10/31/2013 No
5.0-5.1.1 Lollipop 11/12/2014 No
6.0-6.0.1 Marshmallow 10/5/2015 No
7.0-7.1.2 Nougat 8/22/2016 No
8.0-8.1 Oreo 8/21/2017 No
9.0 Pie 8/6/2018 No
10.0 Queen Cake 9/3/2019 No
11.0 Red Velvet Cake 9/8/2020 Yes
12.0
12L
Snow Cone 10/4/2021
3/7/2022
Yes
13.0 Tiramisu 8/16/2022 Yes
14.0 Upside Down Cake 10/4/2023 Yes
15.0 Vanilla Ice Cream Beta Yes

Security Updates for Android are usually created by Google for 3 years.  With Security Updates it is the choice of the vendor (Google, Samsung, LG, Motorola, Lenovo, Asus, Huawei, Nokia, Sony, and others) to take the updated code provided by Google and build it for their phones, it is then the choice of the Cell Provider if they will allow the update on the device and that it will not affect their cellular services (voice and data). Google updates their devices for about 5 years (including new releases), Samsung updates their devices for about 4 years (including new releases), from date the product is released.

Android Partner Vulnerability Initiative (APVI), discloses flaws in OEM software – https://bugs.chromium.org/p/apvi/issues/list?q=&can=1

Windows Phone
Windows Phone previously was known as Windows Mobile, and started in 2003 with Windows Mobile 2003, then Windows Mobile 2003SE, Windows Mobile 5, Windows Mobile 6, Windows Mobile 6.1 and lastly Windows Mobile 6.5.

Microsoft introduced Windows Phone 7 first with Nokia in November of 2010. Windows Phone has been developed with security and stability in mind. The biggest issue for Microsoft has been getting developers to create Apps for the platform. Microsoft has included in each of these devices a mobile version of the Office suite providing Outlook, Word, Excel, OneNote and PowerPoint. It is a multitasking operating system that can run more than one thing at a time, the method to switch between Apps has changed in each Windows Phone 7, 8, and 10. Microsoft has developed and tested updates to each version of Windows Phone, some cellular providers have taken longer than others to get the updated delivered to their customers.

Manufactures

Microsoft – Nokia, HTC, Samsung, LG, Huawei

Windows Phone 7
Introduced November 2010, last update Windows Phone 7.8 in January 2013.

Windows Phone 8
Introduced October 2012 based on technology from Windows 8, and added support for higher end hardware.

Windows Phone 8.1
Introduced in April 2014, is a upgrade for many Windows Phone 8 devices. Windows Phone 8.1 added Cortana the competitor to Apple’s Siri, and Google Now.

Windows Phone 10
Released November 20, 2015, updates released in sequence with Windows 10. How to get Windows 10 Mobile.  Windows 10 Anniversary Update released August 16, 2016.  Redstone beta released to Fast Ring August 17, 2016.