Mobile

Michael Spice can help you with setup, configuration, updating, and determining how to get the Apps you need to get the device to do what you want. He can help with Apple iOS, Google Android, and Windows Phone and Windows RT.

Apple iOS Devices
Apple iPhone, iPod Touch and iPad are all based on Apple’s iOS operating system. The tables below will help you identify your device and see what software versions are supported on that device.

iOS 9.3.5 was released August 25, 2016
iOS 9.3.6 was released July 22, 2019 – for devices with a Cellular data connection
iOS 10.3.3 was released July 19, 2017

iOS 10.3.4 was released July 22, 2019 – for devices with a Cellular data connection
iOS 11.4.1 was released July 9, 2018
iOS 12 was released September 17, 2018
iOS 12.4.3 was released October 28, 2019
iOS 13 was released September 19, 2019
iOS 13.2 was released October 28, 2019
iPadOS 13.1 was released September 24, 2019
iPadOS 13.2.3 was released November 18, 2019

iPhone – https://support.apple.com/en-us/HT201296
iPhone iOS 9 Manual – http://help.apple.com/iphone/9/
iPhone iOS 10 Manual – http://help.apple.com/iphone/10/
iPhone iOS 11 Manual – http://help.apple.com/iphone/11/
iPhone iOS 12 Manual – http://help.apple.com/iphone/12/
iPhone iOS 13 Manual – https://support.apple.com/guide/iphone/welcome/ios

Model Date Released How to Identify ActiveSync
iOS Versions
iPhone 2007 Model Number
A1203
iOS 1 – 3.1.3
iPhone 3G 2008 Model Number
A1241
iPhone1C2 iOS 2 – 4.2.1
iPhone 3GS 2009 Model Number
A1303
iPhone2C1 iOS 3 – 6.1.6
iPhone 4 2010 (GSM)
2011 (CDMA)
Model Number
A1349 (CDMA)
A1332 (GSM)
iPhone3C1
iPhone3C2
iPhone3C3
iOS 4 – 7.1.2
iPhone 4S 2011 Model Number
A1387 (CDMA)
A1387 (GSM)
iPhone4C1 iOS 5 – 9.3.6
iPhone 5 2012 Model Number
A1428 (GSM)
A1429 (GSM and CDMA)
iPhone5C1
iPhone5C2
iOS 6 – 10.3.4
iPhone 5c 2013 Model Number
A1532, A1507, A1529 (GSM)
A1532, A1456 (CDMA)
iPhone5C3
iPhone5C4
iOS 7 – 10.3.4
iPhone 5S 2013 Model Number
A1533, A1457, A1530 (GSM)
A1533, A1453 (CDMA)
iPhone6C1
iPhone6C2
iOS 7 – 12.4.2
iPhone 6 2014 Model Number
A1549, A1586 (GSM)
A1549, A1586 (CDMA)
iPhone7C2 iOS 8 – 12.4.2
iPhone 6 Plus 2014 Model Number
A1522, A1524 (GSM)
A1522, A1524 (CDMA)
iPhone7C1 iOS 8 – 12.4.2
iPhone 6s 2015 Model Number
A1700, A1688, A1633 (GSM)
A1700 (CDMA)
iPhone8C1 iOS 9 – 13.2.3
iPhone 6s Plus 2015 Model Number
A1699, A1687, A1634 (GSM)
A1699 (CDMA)
iPhone8C2 iOS 9 – 13.2.3
iPhone SE 2016 Model Number
A1723, A1662, A1724
iPhone8C4 iOS 9.3.1 – 13.2.3
iPhone 7 2016 Model Number
A1660, A1778, A1779
iPhone9C1
iPhone9C3
iOS 10.0.1 – 13.2.3
iPhone 7 Plus 2016 Model Number
A1661, A1784, A1785
iPhone9C2
iPhone9C4
iOS 10.0.1 – 13.2.3
iPhone 8 2017 Model Number
A1863, A1905, A1906
iPhone10C1
iPhone10C4
iOS 11-13.2.3
iPhone 8 Plus 2017 Model Number
A1864, A1897, A1898
iPhone10C2
iPhone10C5
iOS 11-13.2.3
iPhone X 2017 Model Number
A1865, A1901, A1902
iPhone10C3
iPhone10C6
iOS 11.1-13.2.3
iPhone XS 2018 Model Number
A1920, A2097, A2098
iPhone11C2 iOS 12-13.2.3
iPhone XS Max 2018 Model Number
A1921, A2101, A2102
iPhone11C6 iOS 12-13.2.3
iPhone XR 2018 Model Number
A1984, A2105, A2106
iPhone11C8 iOS 12.0.1-13.2.3
iPhone 11 2019 Model Number
A2111
iOS 13-13.2.3
iPhone 11 Pro 2019 Model Number
A2160
iOS 13-13.2.3
iPhone 11 Pro Max 2019 Model Number
A2161
iOS 13-13.2.3

iPad – https://support.apple.com/en-us/HT201471
iPad iOS 9 Manual – http://help.apple.com/ipad/9/
iPad iOS 10 Manual – http://help.apple.com/ipad/10/
iPad iOS 11 Manual – http://help.apple.com/ipad/11/
iPad iOS 12 Manual – http://help.apple.com/ipad/12/
iPad iOS 13 Manual – https://support.apple.com/guide/ipad/welcome/ipados

Model Date Released How to Identify ActiveSync
iOS Versions
iPad 2010 Model Number
A1219
A1337 (3G)
iPad1C1 iOS 3.2 – 5.1.1
iPad 2 2011 Model Number
A1395
A1396 (3G GSM)
A1397 (3G CDMA)
iPad2C1
iPad2C2
iPad2C3
iOS 5 – 9.3.5/6
iPad 3rd Gen 2012 Model Number
A1416
A1430 (GSM)
A1403 (CDMA)
iPad3C1
iPad3C2
iOS 6 – 9.3.5/6
iPad Mini Late 2012 Model Number
A1432
A1454 (GSM)
A1455 (CDMA)
iPad2C4
iPad2C5
iOS 6 – 9.3.5/6
iPad 4th Gen Late 2012 Model Number
A1458
A1459 (GSM)
A1460 (CDMA)
iPad3C3
iPad3C4
iOS 6 – 10.3.3/4
iPad Mini 2 Late 2013
Early 2014 (LTE)
Model Number
A1489
A1490 (Cell)
A1491 (LTE)
iPad4C4
iPad4C5
iOS 7 – 12.4.2
iPad Air Late 2013 Model Number
A1474
A1475 (Cell)
A1476 (LTE)
iPad4C1
iPad4C2
iOS 7 – 12.4.2
iPad Mini 3 Late 2014 Model Number
A1599
A1600 (LTE)
iPad4C4
iPad4C5
iOS 8 – 12.4.2
iPad Air 2 Late 2014 Model Number
A1566
A1567 (LTE)
iPad5C3
iPad5C4
iOS 8 – 13.2.3
iPad Mini 4 Late 2015 Model Number
A1538
A1550 (LTE)
iPad5C1
iPad5C2
iOS 9 – 13.2.3
iPad Pro 12.9 inch Late 2015 Model Number
A1584
A1652 (LTE)
iPad6C7
iPad6C8
iOS 9.1 – 13.2.3
iPad Pro 9.7 inch Early 2016 Model Number
A1673
A1674, A1675 (LTE)
iPad6C3
iPad6C4
iOS 9.3.1 – 13.2.3
iPad 5th Gen Early 2017 Model Number
A1822
A1823 (LTE)
iPad6C12 iOS 10.2 – 13.2.3
iPad Pro 10.5 inch Mid 2017 Model Number
A1701
A1709 (LTE)
iPad7C3
iPad7C4
iOS 10.3 – 13.2.3
iPad Pro 12.9 inch Mid 2017 Model Number
A1670
A1671 (LTE)
iPad7C1
iPad7C2
iOS 10.3 – 13.2.3
iPad 6th Gen Early 2018 Model Number
A1893
A1954 (LTE)
iOS 11.3 – 13.2.3
iPad Pro 11 inch Late 2018 Model Number
A1980
A2013, A1934 (LTE)
iOS 12.1 – 13.2.3
iPad Pro 12.9 inch 3rd gen Late 2018 Model Number
A1876
A2014, A1895 (LTE)
iOS 12.1 – 13.2.3
iPad Air 2019 Early 2019 Model Number
A2152
A2123, A2153 (LTE)
iOS 12.2 – iOS 13.2.3
iPad Mini 2019 Early 2019 Model Number
A2133
A2124, A2126 (LTE)
iOS 12.2 – iOS 13.2.3
iPad 10.2 inch 7th gen Late 2019 Model Number
A2197
A2200, A2198 (LTE)
iPadOS 13.1 – 13.2.3

More ActiveSync information – https://justworks.ca/blog/ios-and

Google Android Operating System
Google Android is based on Linux and Java, this operating system has been very popular on SmartPhones by many manufactures. Since Android 3 Honeycomb it has been available for use on a variety of sizes of tablets from many manufactures. Barnes and Noble has used it in their tablets, Amazon has built its Fire devices with Android creating their own user interface. Blackberry has provided some compatibility to Android apps.

With Android it is the responsibility of the manufacture of the device to provide the updates to the software, and in the case of SmartPhones the updates are provided at the discretion of the cellular provider. Some devices may not see any updates to a new version of Android while other devices will. Google has created with different manufactures devices named Nexus which are often able to update to the latest versions of Android.

Starting August 2015, Google started to release regular security updates for Android (Nexus) devices, other vendors are required to take the code and make it available to their customers.  Here is the website to review the latest security updates for Android – https://source.android.com/security/bulletin/index.html If you have not received a security update recently you should be concerned with the security and safety of your device.

Google Android – https://www.android.com/history/

Version Name Release Date
1.5 Cupcake 4/27/2009
1.6 Donut 9/15/2009
2.0-2.1 Eclair 10/26/2009
2.2-2.2.3 Froyo 5/20/2010
2.3-2.3.7 Gingerbread 12/6/2010
3.0-3.2.6 Honeycomb 2/22/2011
4.0-4.04 Ice Cream Sandwich 10/18/2011
4.1-4.3.1 Jelly Bean 7/9/2012
4.4-4.4.4 KitKat 10/31/2013
5.0-5.1.1 Lollipop 11/12/2014
6.0-6.0.1 Marshmallow 10/5/2015
7.0-7.1.2 Nougat 8/22/2016
8.0-8.1 Oreo 8/21/2017
9.0 Pie 8/6/2018
10.0 Q 9/3/2019

Windows Phone
Windows Phone previously was known as Windows Mobile, and started in 2003 with Windows Mobile 2003, then Windows Mobile 2003SE, Windows Mobile 5, Windows Mobile 6, Windows Mobile 6.1 and lastly Windows Mobile 6.5.

Microsoft introduced Windows Phone 7 first with Nokia in November of 2010. Windows Phone has been developed with security and stability in mind. The biggest issue for Microsoft has been getting developers to create Apps for the platform. Microsoft has included in each of these devices a mobile version of the Office suite providing Outlook, Word, Excel, OneNote and PowerPoint. It is a multitasking operating system that can run more than one thing at a time, the method to switch between Apps has changed in each Windows Phone 7, 8, and 10. Microsoft has developed and tested updates to each version of Windows Phone, some cellular providers have taken longer than others to get the updated delivered to their customers.

Manufactures

Microsoft – Nokia, HTC, Samsung, LG, Huawei

Windows Phone 7
Introduced November 2010, last update Windows Phone 7.8 in January 2013.

Windows Phone 8
Introduced October 2012 based on technology from Windows 8, and added support for higher end hardware.

Windows Phone 8.1
Introduced in April 2014, is a upgrade for many Windows Phone 8 devices. Windows Phone 8.1 added Cortana the competitor to Apple’s Siri, and Google Now.

Windows Phone 10
Released November 20, 2015, updates released in sequence with Windows 10. How to get Windows 10 Mobile.  Windows 10 Anniversary Update released August 16, 2016.  Redstone beta released to Fast Ring August 17, 2016.