Mobile
Michael Spice can help you with setup, configuration, updating, and determining how to get the Apps you need to get the device to do what you want. He can help with Apple iOS, Google Android, and Windows Phone and Windows RT.
Apple iOS Devices
Apple iPhone, iPod Touch and iPad are all based on Apple’s iOS operating system. The tables below will help you identify your device and see what software versions are supported on that device.
iOS 9.3.5 was released August 25, 2016
iOS 9.3.6 was released July 22, 2019 – for devices with a Cellular data connection
iOS 10.3.3 was released July 19, 2017
iOS 10.3.4 was released July 22, 2019 – for devices with a Cellular data connection
iOS 11.4.1 was released July 9, 2018
iOS 12 was released September 17, 2018
iOS 12.4.7 was released May 20, 2020
iOS 13 was released September 19, 2019
iOS 13.5.1 was released June 1, 2020
iOS 14 beta soon
iPadOS 13.1 was released September 24, 2019
iPadOS 13.5.1 was released June 1, 2020
iPadOS 14 beta soon
iPhone – https://support.apple.com/en-us/HT201296
iPhone iOS 9 Manual – http://help.apple.com/iphone/9/
iPhone iOS 10 Manual – http://help.apple.com/iphone/10/
iPhone iOS 11 Manual – http://help.apple.com/iphone/11/
iPhone iOS 12 Manual – http://help.apple.com/iphone/12/
iPhone iOS 13 Manual – https://support.apple.com/guide/iphone/welcome/ios
| Model | Date Released | How to Identify | ActiveSync |
iOS Versions |
| iPhone | 2007 | Model Number A1203 |
iOS 1 – 3.1.3 | |
| iPhone 3G | 2008 | Model Number A1241 |
iPhone1C2 | iOS 2 – 4.2.1 |
| iPhone 3GS | 2009 | Model Number A1303 |
iPhone2C1 | iOS 3 – 6.1.6 |
| iPhone 4 | 2010 (GSM) 2011 (CDMA) |
Model Number A1349 (CDMA) A1332 (GSM) |
iPhone3C1 iPhone3C2 iPhone3C3 |
iOS 4 – 7.1.2 |
| iPhone 4S | 2011 | Model Number A1387 (CDMA) A1387 (GSM) |
iPhone4C1 | iOS 5 – 9.3.6 |
| iPhone 5 | 2012 | Model Number A1428 (GSM) A1429 (GSM and CDMA) |
iPhone5C1 iPhone5C2 |
iOS 6 – 10.3.4 |
| iPhone 5c | 2013 | Model Number A1532, A1507, A1529 (GSM) A1532, A1456 (CDMA) |
iPhone5C3 iPhone5C4 |
iOS 7 – 10.3.4 |
| iPhone 5S | 2013 | Model Number A1533, A1457, A1530 (GSM) A1533, A1453 (CDMA) |
iPhone6C1 iPhone6C2 |
iOS 7 – 12.4.7 |
| iPhone 6 | 2014 | Model Number A1549, A1586 (GSM) A1549, A1586 (CDMA) |
iPhone7C2 | iOS 8 – 12.4.7 |
| iPhone 6 Plus | 2014 | Model Number A1522, A1524 (GSM) A1522, A1524 (CDMA) |
iPhone7C1 | iOS 8 – 12.4.7 |
| iPhone 6s | 2015 | Model Number A1700, A1688, A1633 (GSM) A1700 (CDMA) |
iPhone8C1 | iOS 9 – 13.5.1 |
| iPhone 6s Plus | 2015 | Model Number A1699, A1687, A1634 (GSM) A1699 (CDMA) |
iPhone8C2 | iOS 9 – 13.5.1 |
| iPhone SE | 2016 | Model Number A1723, A1662, A1724 |
iPhone8C4 | iOS 9.3.1 – 13.5.1 |
| iPhone 7 | 2016 | Model Number A1660, A1778, A1779 |
iPhone9C1 iPhone9C3 |
iOS 10.0.1 – 13.5.1 |
| iPhone 7 Plus | 2016 | Model Number A1661, A1784, A1785 |
iPhone9C2 iPhone9C4 |
iOS 10.0.1 – 13.5.1 |
| iPhone 8 | 2017 | Model Number A1863, A1905, A1906 |
iPhone10C1 iPhone10C4 |
iOS 11-13.5.1 |
| iPhone 8 Plus | 2017 | Model Number A1864, A1897, A1898 |
iPhone10C2 iPhone10C5 |
iOS 11-13.5.1 |
| iPhone X | 2017 | Model Number A1865, A1901, A1902 |
iPhone10C3 iPhone10C6 |
iOS 11.1-13.5.1 |
| iPhone XS | 2018 | Model Number A1920, A2097, A2098 |
iPhone11C2 | iOS 12-13.5.1 |
| iPhone XS Max | 2018 | Model Number A1921, A2101, A2102 |
iPhone11C6 | iOS 12-13.5.1 |
| iPhone XR | 2018 | Model Number A1984, A2105, A2106 |
iPhone11C8 | iOS 12.0.1-13.5.1 |
| iPhone 11 | 2019 | Model Number A2111 |
iPhone12C1 | iOS 13-13.5.1 |
| iPhone 11 Pro | 2019 | Model Number A2160 |
iPhone12C3 | iOS 13-13.5.1 |
| iPhone 11 Pro Max | 2019 | Model Number A2161 |
iPhone12C5 | iOS 13-13.5.1 |
| iPhone SE | 2020 | Model Number A2275 |
iPhone12C8 | iOS 13.4.1 – 13.5.1 |
iPad – https://support.apple.com/en-us/HT201471
iPad iOS 9 Manual – http://help.apple.com/ipad/9/
iPad iOS 10 Manual – http://help.apple.com/ipad/10/
iPad iOS 11 Manual – http://help.apple.com/ipad/11/
iPad iOS 12 Manual – http://help.apple.com/ipad/12/
iPad iOS 13 Manual – https://support.apple.com/guide/ipad/welcome/ipados
| Model | Date Released | How to Identify | ActiveSync |
iOS Versions |
| iPad | 2010 | Model Number A1219 A1337 (3G) |
iPad1C1 | iOS 3.2 – 5.1.1 |
| iPad 2 | 2011 | Model Number A1395 A1396 (3G GSM) A1397 (3G CDMA) |
iPad2C1 iPad2C2 iPad2C3 |
iOS 5 – 9.3.5/6 |
| iPad 3rd Gen | 2012 | Model Number A1416 A1430 (GSM) A1403 (CDMA) |
iPad3C1 iPad3C2 |
iOS 6 – 9.3.5/6 |
| iPad Mini | Late 2012 | Model Number A1432 A1454 (GSM) A1455 (CDMA) |
iPad2C4 iPad2C5 |
iOS 6 – 9.3.5/6 |
| iPad 4th Gen | Late 2012 | Model Number A1458 A1459 (GSM) A1460 (CDMA) |
iPad3C3 iPad3C4 |
iOS 6 – 10.3.3/4 |
| iPad Mini 2 | Late 2013 Early 2014 (LTE) |
Model Number A1489 A1490 (Cell) A1491 (LTE) |
iPad4C4 iPad4C5 |
iOS 7 – 12.4.7 |
| iPad Air | Late 2013 | Model Number A1474 A1475 (Cell) A1476 (LTE) |
iPad4C1 iPad4C2 |
iOS 7 – 12.4.7 |
| iPad Mini 3 | Late 2014 | Model Number A1599 A1600 (LTE) |
iPad4C4 iPad4C5 |
iOS 8 – 12.4.7 |
| iPad Air 2 | Late 2014 | Model Number A1566 A1567 (LTE) |
iPad5C3 iPad5C4 |
iOS 8 – 13.5.1 |
| iPad Mini 4 | Late 2015 | Model Number A1538 A1550 (LTE) |
iPad5C1 iPad5C2 |
iOS 9 – 13.5.1 |
| iPad Pro 12.9 inch | Late 2015 | Model Number A1584 A1652 (LTE) |
iPad6C7 iPad6C8 |
iOS 9.1 – 13.5.1 |
| iPad Pro 9.7 inch | Early 2016 | Model Number A1673 A1674, A1675 (LTE) |
iPad6C3 iPad6C4 |
iOS 9.3.1 – 13.5.1 |
| iPad 5th Gen | Early 2017 | Model Number A1822 A1823 (LTE) |
iPad6C12 | iOS 10.2 – 13.5.1 |
| iPad Pro 10.5 inch | Mid 2017 | Model Number A1701 A1709 (LTE) |
iPad7C3 iPad7C4 |
iOS 10.3 – 13.5.1 |
| iPad Pro 12.9 inch | Mid 2017 | Model Number A1670 A1671 (LTE) |
iPad7C1 iPad7C2 |
iOS 10.3 – 13.5.1 |
| iPad 6th Gen | Early 2018 | Model Number A1893 A1954 (LTE) |
iOS 11.3 – 13.5.1 | |
| iPad Pro 11 inch | Late 2018 | Model Number A1980 A2013, A1934 (LTE) |
iOS 12.1 – 13.5.1 | |
| iPad Pro 12.9 inch 3rd gen | Late 2018 | Model Number A1876 A2014, A1895 (LTE) |
iOS 12.1 – 13.5.1 | |
| iPad Air 2019 | Early 2019 | Model Number A2152 A2123, A2153 (LTE) |
iOS 12.2 – iOS 13.5.1 | |
| iPad Mini 2019 | Early 2019 | Model Number A2133 A2124, A2126 (LTE) |
iOS 12.2 – iOS 13.5.1 | |
| iPad 10.2 inch 7th gen | Late 2019 | Model Number A2197 A2200, A2198 (LTE) |
iPadOS 13.1 – 13.5.1 | |
| iPad Pro 11 inch (2nd Gen) | Early 2020 | Model Number A2228 A2068,A2230 (LTE) |
iPadOS 13.4.1 – 13.5.1 | |
| iPad Pro 12.9 inch (2nd Gen) | Early 2020 | Model Number A2229 A2069, A2232 (LTE) |
iPadOS 13.4.1 – 13.5.1 |
More ActiveSync information – https://justworks.ca/blog/ios-and
Google Android Operating System
Google Android is based on Linux and Java, this operating system has been very popular on SmartPhones by many manufactures. Since Android 3 Honeycomb it has been available for use on a variety of sizes of tablets from many manufactures. Barnes and Noble has used it in their tablets, Amazon has built its Fire devices with Android creating their own user interface. Blackberry has provided some compatibility to Android apps.
With Android it is the responsibility of the manufacture of the device to provide the updates to the software, and in the case of SmartPhones the updates are provided at the discretion of the cellular provider. Some devices may not see any updates to a new version of Android while other devices will. Google has created with different manufactures devices named Nexus which are often able to update to the latest versions of Android.
Starting August 2015, Google started to release regular security updates for Android (Nexus) devices, other vendors are required to take the code and make it available to their customers. Here is the website to review the latest security updates for Android – https://source.android.com/security/bulletin/index.html If you have not received a security update recently you should be concerned with the security and safety of your device.
Google Android – https://www.android.com/history/
| Version | Name | Release Date |
| 1.5 | Cupcake | 4/27/2009 |
| 1.6 | Donut | 9/15/2009 |
| 2.0-2.1 | Eclair | 10/26/2009 |
| 2.2-2.2.3 | Froyo | 5/20/2010 |
| 2.3-2.3.7 | Gingerbread | 12/6/2010 |
| 3.0-3.2.6 | Honeycomb | 2/22/2011 |
| 4.0-4.04 | Ice Cream Sandwich | 10/18/2011 |
| 4.1-4.3.1 | Jelly Bean | 7/9/2012 |
| 4.4-4.4.4 | KitKat | 10/31/2013 |
| 5.0-5.1.1 | Lollipop | 11/12/2014 |
| 6.0-6.0.1 | Marshmallow | 10/5/2015 |
| 7.0-7.1.2 | Nougat | 8/22/2016 |
| 8.0-8.1 | Oreo | 8/21/2017 |
| 9.0 | Pie | 8/6/2018 |
| 10.0 | Q | 9/3/2019 |
| 11.0 | R | Beta 6/10/2020 |
Windows Phone
Windows Phone previously was known as Windows Mobile, and started in 2003 with Windows Mobile 2003, then Windows Mobile 2003SE, Windows Mobile 5, Windows Mobile 6, Windows Mobile 6.1 and lastly Windows Mobile 6.5.
Microsoft introduced Windows Phone 7 first with Nokia in November of 2010. Windows Phone has been developed with security and stability in mind. The biggest issue for Microsoft has been getting developers to create Apps for the platform. Microsoft has included in each of these devices a mobile version of the Office suite providing Outlook, Word, Excel, OneNote and PowerPoint. It is a multitasking operating system that can run more than one thing at a time, the method to switch between Apps has changed in each Windows Phone 7, 8, and 10. Microsoft has developed and tested updates to each version of Windows Phone, some cellular providers have taken longer than others to get the updated delivered to their customers.
Manufactures
Microsoft – Nokia, HTC, Samsung, LG, Huawei
Windows Phone 7
Introduced November 2010, last update Windows Phone 7.8 in January 2013.
Windows Phone 8
Introduced October 2012 based on technology from Windows 8, and added support for higher end hardware.
Windows Phone 8.1
Introduced in April 2014, is a upgrade for many Windows Phone 8 devices. Windows Phone 8.1 added Cortana the competitor to Apple’s Siri, and Google Now.
Windows Phone 10
Released November 20, 2015, updates released in sequence with Windows 10. How to get Windows 10 Mobile. Windows 10 Anniversary Update released August 16, 2016. Redstone beta released to Fast Ring August 17, 2016.